Payment Terms*

Mutton Chops Pet Services accepts personal checks, cash, and credit cards (Visa and Mastercard).  Payment for all services is due up front upon paper or electronic invoice (your choice) before or on the first day of provided service.  If tasks or visits are added or canceled, additional charges or refunds will be tallied and issued at the end of the month.   

Personal checks are paid to the order of "Mutton Chops Pet Services" and may be mailed to 4006A Connecticut St., St. Louis, MO 63116.

Delinquent Payments

Delinquent payments of more than 14 days will result in a $2 late fee for every day that passes.  Continued delinquent payments may result in cancellation of future services.

Returned Checks

All returned checks are subject to a $25 charge.

Booking

Regarding notice given for booking our services, we ask that clients who need us for once-a-day half hour visits try their hardest to book at least seven days in advance using our online scheduling tool.  Even if you use our services regularly on the same days of each week, please book online.  We do not want anyone to get overlooked when making up the schedule each week.  Booking our services is solely the client's responsibility.  At least two weeks notice is encouraged when booking us for out-of-town needs (overnight services or multiple half hour visits), though three weeks or more is ideal.  We will happily help out with last minute needs, but the further you book us in advance the more likely we will have availability.  If you need a reminder about how to use our scheduling system, please watch this video tutorial.     

Cancellations

A $10 fee may be charged should cancellations occur for daily half hour visits with less than 24 hours notice.

Clients who schedule regular visits (4 or more visits a week for more than 3 months) get 2 cancellations per month without penalty when at least 12 hours notice is given.  A $10 fee may be charged for last minute cancellations.

If cancellation for vacation services occurs (whether you have booked for overnight services or half hour visits), 4 days notice is required.  If less than 4 days notice is given, client will be required to pay 50% of total invoice. 

Emergency Visits

A half hour appointment made for same day service is $30.  Vaction services (including multiple half hour visits and overnight stays) booked with less than 4 days notice are subject to a 50% surcharge of the first 24 hours of service.

Inclement Weather

Cancellation policy for bad weather: Mutton Chops works in all weather conditions. We understand poor weather is unavoidable. We ask you try your hardest to give us 3 hours notice if you are staying home due to inclement weather. If the 3 hour window is missed a $10 fee will be charged.

Key Policies

Mutton Chops requires two sets of keys by 24 hours prior to service beginning.  You may choose to have us return the keys at the end of the booking, or we can keep them on file.

* Terms are subject to change at any time.